Coordinating fleets

Plumbers, electricians, couriers, food delivery riders, taxi fleets, locksmiths, removals firms and waste collection crews. Construction and transport between them are a tenth of Europe's economy. What they all have in common is that they require managing a fleet of people that must use specialized knowledge across a diverse array of interventions that have different degrees of urgency.

A rich ecosystem of software exists to help these businesses coordinate their actions. Agents, in these contexts, help dial into the human dimension of work that eludes these tools. For example, sensing employee fatigue, reminding about defective equipment, noticing that the same customer has called three times about one fault, spotting that the newest apprentice keeps being handed the jobs nobody wants, and working out who to send when two calls are urgent and one van is free. These are all tasks that require aggregating numerous data sources and proactively making recommendations and decisions. This is where agents excel.

Logistics-heavy businesses traditionally have the smallest IT budgets of any sector in Europe, and they are also the ones that are least digitalized. To some, it may seem that jumping from pen and paper to agents is far fetched, but this would be wrong. Tasks that have traditionally been outside the scope of digital technology are precisely the ones that agents handle the best: a voice note left in a noisy stairwell, a photograph of a boiler that nobody can identify, the handover between the morning shift and the evening one.

That being said, culture and history is extremely important for these industries. To that end, our embedding process for these industries makes agentic adoption fluid even for companies with comparatively low digitalization. For example, your agent lives in the group chat your crews already use rather than in a new app nobody opens. For its first weeks it only listens and suggests, and never acts, so the team can argue with it before it can cost them anything. And it learns your firm's own words for things, so nobody has to learn its words instead.

If you run a business where the work happens at someone else's address, you are ahead of the curve just by reading this. If you're interested in the advantages an agent can give your business, click here to let us know more about your business.